Affordable energy. Backed by RACV.

Arcline by RACV is proud to not have any lock-in contracts or joining and exit fees meaning more money for you. You can enjoy our Energy Plan with the comfort of knowing we support your energy usage however you choose to use it.

No joining fees

It costs nothing to join Arcline by RACV.

No lock-in contracts or exit fees

You will not be locked into a fixed contract and can leave at any time without any exit fees. 

New connection fees

The only time there may be a connection charge is if you're moving into or out of a property. Your local Network Distributor charges us a one-time fee for disconnections and reconnections. We bundle this charge through to you at cost price. Those fees are listed on  this page.

We understand that and that our customers’ circumstances can change suddenly. The good news with switching to Arcline by RACV is that your physical energy supply is never affected if you decide to switch to us. Here's what happens after you switch:

1. We'll enter your details and send you a welcome email.
   We'll load your details into our billing system and generate an account number. We'll email that to you within 2 business days of you joining.
2. We check your address with the energy industry operator's systems.
   We need to get an exact match to connect the right meter data with your account. If we can't get a perfect match, we might get in touch to ask for a bit more information.
3. We make the switch.
   We will switch you over to us within 2 business days, and if you have a smart meter, it will be on an actual meter reading of your meter. However, you still still have the 10 business days cooling-off period in case you change your mind. If you are moving home, your switch to us will take place on the date you want the power to be connected. However, you still have the 10 business days cooling-off period as well.
4. We tell your current retailer.
   We'll then tell your current retailer that you’re making the switch to Arcline by RACV and handle communicating with them for you.
   Once your current retailer knows you're about to leave, their 'save' or 'retention' team might contact you to try and change your mind. Their voicemails will say otherwise, but there's no need to talk to your current retailer at this stage.
5. We'll welcome you when you're properly on board.
   We will let you know once you've become a full Arcline by RACV customer. Your previous retailer will send you a final bill for your usage up to that date, and we'll take care of everything from that point onwards.

We're dedicated to taking care of everything necessary for you during this process. There's nothing that you need to do yourself after you switch other than set up your My Account.

Arcline by RACV offers energy for customers in Victoria.

Carbon-offsetting is achieved by purchasing government-certified carbon credits (CERs) to offset the emissions we expect our customers to make with their energy consumption over the next year.

We also provide additional cleaner energy solutions with industry-leading technologies from RACV Solar and home battery storage solutions.

Read our carbon-offset page to learn more about how we'll continue to power Victorian homes every day with 100% carbon-offset electricity - and at no extra cost.

Yes - we're happy to connect our customers to access concessions, grants and rebates when it comes to their energy.

Our full Concessions page lists concession types, eligibility criteria and applicable discounts.

Arcline by RACV won't tie our customers into fixed term contracts.

Other retailers may still leverage contracts as a way to retain customers. The good news is that many customers think they're stuck in a contract when, in fact, they aren't.

That’s where we can help - If you find you've been charged an early termination fee we'll cover the cost up to $50 if you are a residential customer. To receive the refund, you'll need to scan or take a photo of your bill (or attach a copy of your digital bill) and email it to:

support@energy.arcline.com.au.

Remember to check your current energy contract. If you've got it as a PDF, search for 'exit fee' or 'termination' and you should locate the right information.