Estimated bills
What is an estimated meter reading?
If you've received a bill from us with an estimated meter reading, no need to worry. This simply means we've had to calculate your energy usage based on your past consumption. Any discrepancy between the estimate and your actual usage will be corrected on your next actual bill.
Why did I get an estimated bill?
If we haven’t received a meter read during the current billing cycle, your bill may be based on estimated usage. There are a few reasons this might happen:
- You've joined with a basic meter: There are two types of meters – smart meters and basic meters. Smart meters send us your readings remotely, however basic meters need to be read manually. If you have a basic meter, we may estimate your first bill so we can start supplying your energy earlier. It might mean a lower final bill from your old provider and a higher initial bill from us. But don't worry, this is usually a one-time thing. Future bills will be based on your actual usage.
- Accessibility issues: The meter may be located in a difficult area to access, such as behind a locked gate or in a hard-to-see location.
- Safety concerns: The meter reader may have deemed it unsafe to access the meter. Potentially due to a dangerous entry, poor weather conditions, or a scary dog.
To help avoid estimated readings, make sure your meter is easy to reach and safe for the meter reader. You can also check your bill for the next scheduled meter reading date to help you prepare in advance.
Important for solar households: If you have solar panels, keep the inverter switched off until your basic meter is replaced to avoid estimated bills for "illegal consumption".
What should I do if my bill has an estimate?
You don't need to do anything, but if you would prefer an accurate reading for your invoice, you can submit a self-read. We'll reissue your bill with the updated reading at no charge.