Fees
Our simple approach to fees
We deliver a simple, affordable approach to energy fees.
Whether you use a little or a lot of energy, our local team is dedicated to helping you manage your bills and keeping your energy costs low.
Here is how to avoid certain additional fees:
| Type | Cost | How to avoid |
Paper bills | $2 inc GST per bill | Avoid this by receiving bills by email |
Direct debit payment dishonour fee | $10 - not subject to GST. | Avoid this by checking there are sufficient funds in your account when a direct debit is due |
Credit and debit card payment fee | Credit: 0.81% inc GST. Debit: 0.46% inc GST. | Avoid this by paying direct debit |
The above fees apply on our normal offers (called 'market contract offer'). Please note that some fees are not applicable to standing offers.
Fees your local distributor may charge
Your local distributor is responsible for the poles, wires and meter(s) connected to your premises.
We’ve broken down the fees charged for the most commonly requested services in the tables below.
Please note that in specific instances (including services requested outside of normal business hours, where site attendance is required and/or urgent requests) other fees and charges may apply. If we need to arrange on your behalf for your distributor to perform a particular service, we may pass through the fee they charge to you.
By understanding which distribution area you’re in, you will know what fees to expect when requesting an additional service. Your bill will show who your distributor is.
Still have questions?
For further questions regarding our fees, billing, and distribution areas please get in touch with one of our local team members by emailing us at support@energy.arcline.com.au or call our local support team and we'll help you over the phone.
