Offer Terms & Conditions

Last updated: 22nd August 2024

This offer is made by Energy Locals Pty Ltd (ACN 606408879) trading as Arcline by RACV - Energy to new Victorian residential customers who receive an invitation to sign up to Arcline by RACV’s ‘Member Plan’.

1. The Offer

1.1 Eligible Customers will receive a $100 (inc. GST) credit on their first electricity bill (Electricity Bonus) and/or a $100 (inc. GST) credit on their first gas bill (Gas Bonus) (each referred to as a Sign-up Bonus) following sign up to the Member Plan for gas or electricity.

2. Eligibility

2.1 This offer is available to eligible customers who sign up to ‘Member Plan’ for either gas or electricity between 8:00am AEST 1 July 2024 and 7:59am AEDT 31 October 2024. 

2.2 This offer is available exclusively to residential customers signing up with a new account or adding a new type of account with Arcline by RACV in the State of Victoria, Australia, who are members of RACV that sign up for Arcline by RACV’s “Member Plan” for either electricity or gas during the Offer Period (Eligible Customer).

3. Accessing the Offer

3.1 This offer is available to customers who provide a valid active RACV Member Number.

3.2 Customers can call 1300 884 849 to access the energy fact sheets related to this offer.

4. Offer Limitations

4.1 1 An eligible customer is entitled to receive one (1) Electricity Bonus credit and one (1) Gas Bonus credit per property in any 12 month period, unless otherwise determined by Arcline by RACV.

4.2 Customers may access this offer for a maximum of two (2) properties, including a primary place of residence and a secondary location (e.g., a holiday house or similar).  

4.3 For the sake of clarity, there are no requirements to sign up to both gas and electricity to get a Sign-up Bonus.

5. Receiving the Offer

5.1 The Electricity Bonus and Gas Bonus will be credited to the Eligible Customer's relevant account within 10 business days following the successful transfer of their energy service to Arcline by RACV - Energy. The relevant credit will appear on the Eligible Customer's first bill for the relevant energy supply. Any remaining credit will be applied to the relevant account and applied to later bills.

6. Termination

6.1 Eligible customers who terminate their agreement with Arcline by RACV under the Member Plan for the supply of electricity and/or gas to their premises prior to the successful account transfer will forfeit the Sign-up Bonus for that energy supply.

7. Non-Transferable and Non-Refundable

7.1 The Sign-up Bonus credits cannot be exchanged for cash, are non-transferable, non-exchangeable for cash, and non-refundable.

8. General

8.1 Arcline by RACV retains the right to remove any customers who are deemed ineligible at Arcline by RACV's sole discretion.

8.2 The Arcline by RACV Market Terms available here ( https://energy.arcline.com.au/terms/) apply to the Member Plan for each fuel. If a customer signs up for both electricity and gas the customer will have two separate contracts with these terms, one for electricity and one for gas.

8.3 Arcline by RACV and RACV (subject to State and Territory legislation) reserves the right to amend, extend, cancel or suspend this offer, including but not limited to circumstances where an event beyond the control of RACV corrupts or affects the administration, security, fairness, integrity or proper conduct of this offer. Any such changes will be communicated to eligible customers in accordance with applicable laws and regulations. By participating in this offer, you acknowledge that you have read and understood these Terms.