Terms & Conditions
Member Plan
Last updated: 1st July 2024
This offer is made by Energy Locals Pty Ltd (ACN 606408879) trading as Arcline by RACV - Energy to new Victorian residential customers who receive an invitation to sign up to Arcline by RACV’s ‘Member Plan’.
1. The Offer
1.1 Eligible Customers will receive a $100 (inc. GST) credit (Sign-up bonus) on their first bill following sign up to the Member Plan.
2. Eligibility
2.1 This offer is available to eligible customers who sign up to ‘Member Plan’ between 8:00am AEST 1 July 2024 and 7:59am AEDT 31 October 2024.
2.2 This offer is available to new residential customers who do not currently hold an account with Arcline by RACV that are Royal Automobile Club of Victoria (RACV) members in Victoria only.
3. Accessing the Offer
3.1 This offer is available to customers who provide a valid active RACV Member Number.
3.2 Customers can call 1300 884 849 to access the energy fact sheets related to this offer.
4. Offer Limitations
4.1 Each eligible account is entitled to receive one (1) Sign-up bonus credit per property per fuel in any 12 month period, unless otherwise determined by Arcline by RACV.
4.2 Customers may access this offer for a maximum of two (2) properties, including a primary place of residence and a secondary location (e.g., a holiday house or similar).
5. Receiving the Offer
5.1 The Sign-up bonus will be credited to the Eligible Customer's account within 10 business days following the successful transfer of their energy service to Arcline by RACV - Energy. This credit will appear on the Eligible Customer's first bill. Any remaining credit will be applied to the account and applied to later bills.
6. Termination
6.1 Eligible customers who terminate their agreement with Arcline by RACV under the Member Plan for the supply of electricity to their premises prior to the successful account transfer will forfeit the Sign-up bonus.
7. Non-Transferable and Non-Refundable
7.1 The Sign-up bonus credit cannot be exchanged for cash, is non-transferable, non-exchangeable for cash, and non-refundable.
8. General
8.1 Arcline by RACV retains the right to remove any customers who are deemed ineligible at Arcline by RACV's sole discretion.
8.2 The Arcline by RACV Market Terms available here ( https://energy.arcline.com.au/terms/) apply to the Member Plan.
8.3 Arcline by RACV and RACV (subject to State and Territory legislation) reserves the right to amend, extend, cancel or suspend this offer, including but not limited to circumstances where an event beyond the control of RACV corrupts or affects the administration, security, fairness, integrity or proper conduct of this offer. Any such changes will be communicated to eligible customers in accordance with applicable laws and regulations. By participating in this offer, you acknowledge that you have read and understood these Terms.