How to submit a self-meter read

If your gas meter read has been estimated, there's no need to worry – any discrepancy between the estimate and your actual usage will be corrected on your next actual bill. However, if you would prefer an accurate reading for your invoice, self-meter reads can usually be submitted through your gas distributor. We are unable to accept self-meter reads for gas directly.

To submit a self-read, follow the instructions for your distributor below:

• Australian Gas Networks: Submit your self-read through gasmeterreads.com.au. Read the instructions here.
• Multinet: Submit your self-read by sending an email to Multinet directly. Read the instructions here.
• Ausnet: Ausnet does not accept self-reads for gas meters under any circumstances. If you need an actual meter read to be taken, please contact Ausnet directly.

To speak with a member of our team about your estimated gas meter read, please contact us at support@energy.arcline.com.au or 1300 884 849.

In Victoria, most households have a smart meter which sends accurate meter readings to us remotely. Therefore, self-meter reads cannot be accepted for smart meters.

If you would like to enquire about your electricity usage, please get in touch with our team at support@energy.arcline.com.au or 1300 884 849.