How to read your energy bill

Here you can find your key account details, including your account number, National Meter Identifier (NMI), invoice number, and issue date. Mention these when you contact us with any queries about your bill.

This is where you can find our contact details along with the best number to call if you have a fault or emergency. In most cases, it’s best to contact your distributor on these occasions.

This section tells you what you need to pay for the energy you’ve used and by when. If you have direct debit, we’ll automatically deduct the amount on the due date.

If your balance includes “CR,” it means you’re in credit and don’t need to pay.

We’ll let you know if we have other plans available that you may be better off on based on your usage history.

If you’re already on the best plan for you, we’ll also let you know.

We offer a number of convenient ways to pay your bill. We recommend setting up direct debit to take the hassle out of paying your bills and avoid any late fees that may be applicable.

This is the Arcline by RACV plan you’re on.

The period and number of days for which your usage is calculated.

Actual read means we have accurate usage data for the period.

An estimated read occurs when the metering company has had trouble getting actual reads from your meter, often because it was not able to be accessed.

Estimated reads are based on previous usage data.

A substitute read happens when there’s missing electricity data, sometimes only a thirty-minute interval, that may be caused by a disruption to your meter communications (applicable to electricity only).

1. Supply charge: This is the daily charge we collect for the network company as well as the cost of metering.
2. Usage charges (e.g. anytime, peak, off-peak, etc): These charges are calculated based on the number of kilowatt hours you’ve used, multiplied by the applicable rate.
3. Solar feed-in tariff (for electricity only): If you have solar panels and export excess electricity to the grid, we’ll credit you for this, reducing your overall cost.

Here, you can find information about other services we offer, such as checking concession eligibility, moving to a different property, and support for payment difficulties.

This section provides information about the meter readings used to calculate your energy bill for the billing period.

If you have a smart meter for your electricity (which most Victorian households do), your opening read will be 0, as it starts again from your last bill. This is normal and there’s nothing to worry about.

Here you can see how your average energy usage changes and how it stacks up against other households.